Refund policy – Calacatta Tile

909 721 3688
Search
Loading...
Cart

Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sales of special orders, cut to size orders or discontinued and non-stocking items are final. Returns accepted only on STOCK MATERIAL and with prior approval. You may return undamaged items within their original box / packaging within 30 days of delivery for a full refund (LESS SHIPPING & HANDLING).

  • A RESTOCKING FEE of up to 25% will be charged on ALL returnable merchandise.  
  • Only COMPLETE RETURNS are allowed. WE DO NOT ACCEPT ANY PARTIAL RETURNS, under any circumstances. We enforce this policy to avoid hand-picking, sorting and choosing of our products.
  • All returns must be properly packed. Tiles submitted for return that are received by calacattatile.com in broken, damaged or installed condition, will not be credited.  Any credits issued for returned items shall be at the sole and absolute discretion of www.calacattatile.com
  • There shall be no refunds or returns for custom, made to order, special order products, may not be returned or cancelled for any reason whatsoever. 
  • All returns must be authorized in writing, in advance by calacattatile.com.   A copy of the Return Goods Authorization (RMA) must accompany the return for credit to be issued.
  • Installed material may not be returned under any circumstance; installation whether full or partial constitutes full acceptance of all goods.
  • Material that have been hand selected or culled through may not be returned. 
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Once your return is received and inspected that it usually takes us 3-5 business days to process returns after they arrive at our location. We will notify you via e-mail of your refund once we have it processed., We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@calacattatile.com


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@calacattatile.com and we will advise delivery detail.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.