Shipping policy – Calacatta Tile

Shipping policy

Customer is responsible for all costs related to shipping their products. All shipments are FOB warehouses. Thus, the customer assumes the full risk of loss or damage to the merchandise at the shipping point. Claims for damage, shortage or errors in shipping must be recorded on the original receiving documents and reported within twenty-four (24) hours.

Deliveries can only be to regular, street addresses. Local Pickup is available. Please reach us for further details.

In the case of residential address freight deliveries, lift-gate CURB-SIDE delivery services will be provided. We do not provide inside delivery services and so, you would need to make arrangements on your own to move the products inside your property.

Generally, in the case of freight deliveries, carrier(s) will be contacting you at the phone number(s) that you provide to make delivery arrangements with you. (You'll be given a certain date and a delivery time window. And accordingly, you can make arrangements on your end to accept the delivery on the specified date and time). It's very important for you to do the receiving on the agreed date and time since carriers will be charging re-delivery fees (for which you would be responsible) if they cannot do the delivery to your property on the predetermined date and delivery time window.

For commercial/business address freight deliveries, a loading/unloading dock will be needed at the receiving end and the materials will need to be offloaded with the help of unloading equipment (e.g. a forklift or a pallet jack)

Items can be delivered to both RESIDENTIAL and COMMERCIAL addresses. - Larger orders can also be sent to a trucking terminal in the buyer's area from where the buyer can pick up the materials.

Shipping rates given are for standard pick-up and delivery only. Additional storage and/or shipping charges and other warehouse charges will apply if Customer cannot be contacted, is not available, rejects the shipment, gave the wrong address, changed their mind, does not have the means to unload or is not prepared to receive product; or if the product is redirected upon Customer’s request.

We are not liable for delays in delivery times nor is it responsible for extra labor or equipment costs arising from issues with the third-party transportation company or their equipment; or if a shipment is delayed, mishandled, or rerouted. Any claims arising against the transportation compa­ny must be filed and handled directly with the transportation company by the customer.